If you find yourself asking this question, then unfortunately it definitely isn t with us. We only offer voluntary and emergency services, so if your vehicle is not where you left it, it is either been impounded, repossessed, or stolen.

We completely understand that if you re contacting us in the first place, you re probably not in a good situation. Don t stress - we will do our best to keep you calm while walking you through the towing process. In order to coordinate the proper resources, we ask that customers tell us:

• A description of where you are located, as detailed as possible (cross streets and/ or address numbers go a long way in speeding up our arrival times)

• The make and model of your vehicle and a brief description of damage, such as if one area of the vehicle is destroyed. The condition of the vehicle may change the nature of the tow, as the more damaged a car is, the more difficult it can be to transport.

• Whether your vehicle is 2 or 4-wheel drive, and whether it is front or rear-wheel drive. If you don t know this off the top of your head, don t worry, our staff can work with you to help determine the correct information.

• Where you d like the vehicle to be delivered to, either to a certain auto shop, a residence, or a scrap yard.

If your vehicle is damaged during a tow, you will fill out a damage claim form and our offices will be in consistent communication with you. If it is deemed, we caused damage we will pay for the damages.

The cost of towing services will depend on a few factors, such as the distance to and from the accident site, the amount of damage sustained by the vehicle, and the kind of car/ truck being towed. We will discuss price options more in-depth when we have established the parameters for your particular accident.